# Something went wrong. Error: If this issue persists please contact us through our help center at help.openai.com
**URL:** https://community.openai.com/t/something-went-wrong-error-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/719245
**Category:** API
**Tags:** chatgpt
**Created:** [April 16, 2024, 12:12pm UTC](https://community.openai.com/t/something-went-wrong-error-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/719245 "2024-04-16T12:12:31Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@subbu.add](https://community.openai.com/u/subbu.add)
#### Post date: [April 16, 2024, 12:12pm UTC](https://community.openai.com/t/something-went-wrong-error-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/719245/1 "2024-04-16T12:12:31Z")
Something went wrong. If this issue persists please contact us through our help center at [help.openai.com](http://help.openai.com).
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### Author:  [@grandell1234](https://community.openai.com/u/grandell1234)
#### Post date: [April 16, 2024, 12:25pm UTC](https://community.openai.com/t/something-went-wrong-error-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/719245/2 "2024-04-16T12:25:36Z")
> [@subbu.add](#):
>
> contact us through our help center at [help.openai.com](http://help.openai.com).
This is [community.openai.com](http://community.openai.com), not [help.openai.com](http://help.openai.com) but here is a hyperlink: [Help Center](https://help.openai.com).
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### Author:  [@subbu.add](https://community.openai.com/u/subbu.add)
#### Post date: [April 16, 2024, 12:32pm UTC](https://community.openai.com/t/something-went-wrong-error-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/719245/3 "2024-04-16T12:32:37Z")
Contacted help center but didn’t get any response… Chatbot says, I can get the mail… but not
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### Author:  [@grandell1234](https://community.openai.com/u/grandell1234)
#### Post date: [April 16, 2024, 12:50pm UTC](https://community.openai.com/t/something-went-wrong-error-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/719245/4 "2024-04-16T12:50:34Z")
How long have you been waiting? It normally takes 2-4 weeks.
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### Author:  [@subbu.add](https://community.openai.com/u/subbu.add)
#### Post date: [April 16, 2024, 12:54pm UTC](https://community.openai.com/t/something-went-wrong-error-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/719245/5 "2024-04-16T12:54:31Z")
As a ChatGPT Plus user, waiting for 2-4 weeks is too much big time… It’s one day passed already…
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### Author:  [@eta444](https://community.openai.com/u/eta444)
#### Post date: [April 16, 2024, 2:45pm UTC](https://community.openai.com/t/something-went-wrong-error-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/719245/6 "2024-04-16T14:45:59Z")
I track status across OpenAI services here: [https://status.openai.com](https://status.openai.com)
With that said, currently it says operational, but I am affected by the same issue. Chat history does not load, old chats do not load, and new chats cannot be started.
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### Author:  [@subbu.add](https://community.openai.com/u/subbu.add)
#### Post date: [April 16, 2024, 3:24pm UTC](https://community.openai.com/t/something-went-wrong-error-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/719245/7 "2024-04-16T15:24:33Z")
I am also facing this issue in my regualr system -“Chat history does not load, old chats do not load, and new chats cannot be started.”
I am able to access my account in my friend’s system with all the features active… Looks like openai is blocking accouts based on IP address (may be for heavy users of ChatGPT)… Need to go for VPN options now
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### Author:  [@subbu.add](https://community.openai.com/u/subbu.add)
#### Post date: [April 16, 2024, 3:29pm UTC](https://community.openai.com/t/something-went-wrong-error-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/719245/8 "2024-04-16T15:29:18Z")
Woww… That’s great news… My account is active just now with all the features in my regular system… Thank you @eta444 @grandell1234 for your support and looking into this issue 🙂
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### Author:  [@eta444](https://community.openai.com/u/eta444)
#### Post date: [April 16, 2024, 4:08pm UTC](https://community.openai.com/t/something-went-wrong-error-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/719245/9 "2024-04-16T16:08:49Z")
My pleasure! I’m glad it’s all good on your end. Around the same time of your reply, it started working for me too, so I’m a happy camper now.
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### Author:  [@subbu.add](https://community.openai.com/u/subbu.add)
#### Post date: [April 16, 2024, 5:18pm UTC](https://community.openai.com/t/something-went-wrong-error-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/719245/10 "2024-04-16T17:18:02Z")
Nice to know… I am happy that you also got your working ChatGPT back 🙂
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### Author:  [@grandell1234](https://community.openai.com/u/grandell1234)
#### Post date: [April 17, 2024, 12:20pm UTC](https://community.openai.com/t/something-went-wrong-error-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/719245/11 "2024-04-17T12:20:37Z")