# Solutions ... Account creating issues, on boarding,

**URL:** <https://community.openai.com/t/solutions-account-creating-issues-on-boarding/161088>\
**Category:** ChatGPT\
**Created:** [April 15, 2023, 4:12pm UTC](https://community.openai.com/t/solutions-account-creating-issues-on-boarding/161088 "2023-04-15T16:12:52Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![flowB](https://avatars.discourse-cdn.com/v4/letter/f/ba9def/32.png) [@flowB](https://community.openai.com/u/flowB)\
**Post date:** [April 15, 2023, 4:12pm UTC](https://community.openai.com/t/solutions-account-creating-issues-on-boarding/161088/1 "2023-04-15T16:12:52Z")

</div>

After some problem with creating a ChatGPT account, I may have a problem solving strategy.

Preface:

I have Window 10/11 and corresponding outlook.live verified accounts as well as MacOS&iOS systems with verified Apple ID. Creating a new [outlook.com](http://outlook.com) email did not solve the problem either.

Despite these systems being/should be associated via valid phone numbers, I was unable to gain access to ChatGPT via Google mail, Microsoft outlook or native login.

Either the email addresses were not accepted by Google/Microsoft or then three (valid) phone numbers were flagged as “not valid”.

Solution:

I then created a new email at a valid email proivder and!!! performed a new on boarding on a ‘clean’ Ubuntu OS installation. With this OS suddenly gigen at least also one of the “not valid” phone numbers.

F

PS: the account under UbuntuOS was created with a newly assigned IP.