I purchased ChatGPT credits today. The payment went through — I have the receipt — but the credits have never appeared in my account. Usage/balance still shows the pre-purchase state. In fact there is no usage history on my account at all.
I spent roughly an hour with the support assistant at help.openai.com. It could not diagnose the issue and cycled through the same generic billing responses. It eventually offered to escalate to a human agent, and told me that could take several days. Since that escalation, the chat has stopped responding to me entirely — no agent has joined, and I was never given a ticket or case number I can reference. Screenshot available where it said it escalated it. I did not receive an email.
I also called 1-800-CHATGPT hoping for another route. That’s a voice AI with no account access, so it confirmed it couldn’t help and had no way to transfer me to a person.
Where that leaves me:
- Money charged, nothing delivered
- No case number, so nothing I can follow up on
- No working channel to a human
- A hard deadline of September 11 on a project this is blocking
What I’m asking for:
- A manual audit of my account’s billing ledger to find where this purchase landed
- A case/ticket number so this is trackable
- Credits applied to my account
If a moderator can flag this for billing, I’d appreciate it. Happy to provide the receipt privately.