Seeking Help with Persistent Technical Issues

ChatGPT Bugs
1

Hi everyone,

I’ve been encountering persistent technical issues with my ChatGPT account since Saturday, November 30, 2024, and I’m hoping someone here might have insights or suggestions. Here’s a friendly summary of the problems I’m facing:

ISSUES ENCOUNTERED
• Word Count Limitations:
- The system consistently truncates outputs at ~1,370–1,500 words, even when requesting significantly higher targets.
- Attempts to scale word count (e.g., asking for 6,000 words) result in slightly longer outputs but still far below target.

• Thread Access Issues:
- At times, new threads were unable to access content or context from existing threads.
- This problem appeared to resolve on its own temporarily but created confusion and delays.

• File Upload Failures:
- Uploading files has repeatedly failed, especially when trying to upload Word documents with essential headers for analysis.
- Even smaller, simplified text-based files have encountered issues.

• System Freezing and Slow Responses:
- The AI frequently freezes or processes responses extremely slowly, making even basic interactions difficult.

STEPS TAKEN SO FAR

  1. Created New Threads:

    • Tried generating content in entirely new threads to isolate the problem but still encountered word count limitations.

  2. Troubleshooting with External Tools:

    • Verified word count issues and attempted workarounds using external tools like Word and Google Docs.

  3. Escalated to Support:

    • Submitted a support ticket detailing all issues, including system behavior, failed diagnostics, and inconsistencies.

  4. Conducted Diagnostics:

    • Tested system functionality across various contexts and tasks, observing the same problems across threads.

WHY I’M POSTING I’m looking for:
• Community Insights: Has anyone else experienced these specific issues? If so, how did you resolve them?
• Workarounds or Tips: Are there any strategies to manage or overcome word count limitations or file upload problems?
• Clarification: If this might be a system-wide issue, does anyone know of updates or fixes currently underway?

Thank you in advance for your time and advice! I truly appreciate the support from this community. Let me know if I can provide additional details to help troubleshoot further.

Warmest regards.

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