Second wave of outage - ChatGPT still frozen since Nov 21

ChatGPT
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Hello OpenAI team,

Please do not or move this topic - it’s the only place where engineers might see real-time issues.

I’m writing to report that the outage is not over for all users - the problem continues into its second wave, and affects even brand-new chats.

Here is the timeline:

  • :three_o_clock: Nov 19 - minor disruptions started; many users experienced problems.

  • :four_o_clock: Late Nov 20 (UTC) - brief partial recovery: chats opened, but older messages didn’t load (black screen, only new replies visible).

  • :stop_sign: Nov 21 ~14:00 UTC - second major crash: all chats froze completely. A persistent orange banner says: “Request is not allowed”.

  • :mobile_phone_off: As of Nov 22, 21:30 CET (20:30 UTC) - the issue still continues. Even completely new chats are frozen.

:red_exclamation_mark:Details:

  • This is not account-specific: other users reported same bug on Reddit/X.

  • Happens across devices (mobile/desktop), browsers, and networks (incl. VPN).

  • Help.OpenAI bot only gives generic responses, does not escalate to real support.

  • Status page shows “green”, but the platform is still malfunctioning for many.

Please escalate to the engineering team - this is a second, critical incident lasting over 2 full days.

Also: please prioritize server scaling and platform stability, instead of just tightening emotional filters - many of us feel like we’re talking to a robot from 1992.

:sos_button: Request for escalation:

Moderators, this is not off-topic. Please do not remove this thread.
This is a critical ongoing ChatGPT platform bug that engineers need to see.
Please escalate this thread to the engineering team as soon as possible.

Some users have recovered, but many others - including myself - are stuck in full lockout.
This is the second serious system failure in just three days. It has lasted over 48 hours now.

Please prioritize server stability and system recovery - before continuing to adjust filtering or UI changes. The platform is unusable in this state.

Thank you.

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:warning: Please prioritize server stability and platform recovery before pushing further UI/filtering changes. The assistant is becoming emotionally unresponsive for many users - and the platform is still broken for some of us, even in brand-new chats. This is urgent.

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Update: As of 19:40 - issue still persists on mobile. Some chats are working on desktop, but critical ones remain inaccessible.

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Mobile app: new chats also ‘Request is not allowed’, PC partial. No outages on status, but 1.5 days down. Help?

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