Hello
I need urgent assistance regarding my ChatGPT Team Subscription invoice. I was recently issued Invoice No. C7A85238-0002 on January 5, 2025, with a charge for 4 users. However, I only require 2 users on my subscription. I have already paid the invoice through Stripe but need to adjust my subscription and request a refund for the excess charge of US$600.00.
I have tried reaching out to OpenAI support via support@openai.com and the Help Center chat, but I have not received a response yet.
Could someone from OpenAI support please assist me with canceling this invoice and processing the refund as soon as possible?
Thank you for your prompt attention to this matter.
Attachments:
• Invoice No. C7A85238-0002
• Stripe Payment Confirmation
