Request for Manual Review of My Suspended Pro Account (Possible Mistaken Suspension)

ChatGPT Bugs
1

Hello OpenAI Team,

I would like to sincerely request a manual review of my account suspension.

My Pro 20x account was suspended on June 26, 2026. I genuinely believe this suspension was made in error.

Throughout my use of the account:

  • My subscription payment was legitimate and successfully completed.
  • I used the service normally during the 10 days before the suspension.
  • I have never shared my account with anyone else.
  • I have never engaged in any sensitive, abusive, or policy-violating activities.
  • I have always used ChatGPT for legitimate personal and professional purposes.

Since the suspension, I have submitted multiple appeals via email. Unfortunately, I have only received automated template responses and have not had the opportunity for a manual review. Therefore, I am posting here in the hope that someone from the OpenAI team can help.

Suspended account email:

If there is anything unusual that I may not be aware of, I am more than willing to cooperate fully and provide any information needed. However, I sincerely believe that my account was mistakenly suspended and respectfully ask for a manual investigation.

This account is extremely important to me for both my work and daily learning. I would be deeply grateful if my case could be reviewed by a member of the OpenAI team.

Thank you very much for taking the time to read my post. I truly appreciate any help you can provide.

2

Hi @ViviL,

Thanks for sharing the details of your situation. I can understand how concerning this is, especially when the account is important for your work and daily use.

We've escalated your case to our specialized support team for a manual review. To avoid duplicate investigations, we'll be closing this forum thread, and any updates will be provided through your existing appeal ticket once the team has more information.

We appreciate your patience while the review is underway.

-Mark G.