I am using Responses API, along with webhook.
Unfortunately I keep getting the error
An error occurred while processing your request. You can retry your request, or contact us through our help center at ``help.openai.com`` if the error persists. Please include the request ID wfr_019e02efe8867ddd9441f435fcc31b88 in your message.
The number of instances this is happening with is painfully high.
Not only that but the response time is also extremely high since yesterday, normal requests that used to respond within a min or two are now taking 20mins or more.
Please help.
I can share hundreds of more request ids like above if it helps.
My advice from seeing this would be to do exactly what the error message suggests: contact OpenAI Support and include the request ID.
OpenAI Support may also respond here if they see the thread, but I think opening a support ticket would still be useful, since this involves Responses API + webhooks, repeated server errors, slow response times and many request IDs. Forum users can suggest general checks, but they cannot inspect the internal request traces.
Webhook docs, in case useful:
When and if contacting Support, I’d include the request IDs, timestamps, model used, whether this only happens with webhook/background Responses, approximate failure rate and any relevant webhook logs/status codes from your side.
I also checked OpenAI’s status page and currently I only see an incident listed for ChatGPT and Codex, not APIs:
So if this is happening repeatedly with Responses API + webhooks, I’d still recommend opening a support ticket with the request IDs so Support can trace the requests internally.
I trust you have a re-try mechanism in place with perhaps exponential back-off? That will make your system more resilient against transient API availability issues …