Regarding the account being banned after a successful renewal

ChatGPT Support
1

My own account, Pro20x, is being used normally. However, the automatic renewal failed. After 4 hours of successful manual renewal, my account was banned. I was not told why. If that’s the case, shouldn’t I get a refund? I didn’t even use it?

2

Thanks for sharing this, @cryusxin. I can see why that would be frustrating, especially if the renewal issue was resolved and the account was then suspended without any explanation.

At this point, the best next step is to open a support ticket by emailing support@openai.com with the details of the account, the successful manual payment, and the subsequent ban.

Once you receive a case ID, please share it here in the thread. That will make it easier for the team to look into the account history and check what happened.

-Mark G.

4

@OpenAI_Support
Hi Mark,

Thank you for your help.

I have emailed support@openai.com as you suggested, and I received a Case ID:

Case ID: 09972017

Please let me know if there’s anything else I should provide.

Thanks again.

5

Thanks for creating a ticket, @cryusxin.

To keep everything in one place, we're going to close this post and continue the conversation through case 09972017. You'll receive any updates and follow-up there.

If there's any new information to add, please include it in that case so it stays attached to the ongoing investigation.

-Mark G.