I cancelled or june 13th, asked for a refund, but Its been 11 days, and no refund. and they charged me on 15th June. they didnt give me a refund, and they charged me for what? I didnt even subscrived again and they know I didnt subscribe again. they cant even give me a real person to deal with the matter. their AI just stopped replying to my complaints
Hey @Paoloescobar, welcome to the community. I understand how frustrating this is, especially when you’re waiting on a refund and also seeing a charge you didn’t expect.
Since you’ve already reached out to support, could you share the support case ID here? I can take a look from there.
- Sunny