The Realtime API is a game changer and the reference implementations are quite good to get started. However, I wish there was some cookbook that shows the events and UX cases that OpenAI handled in the Advanced Voice Mode – this will help us create similar apps. For example, I just got a POC done …

[image] stevenic: What’s the issue with silence? I’ve verified that you’re not charged by OpenAI for silence. Twilio you are of course. Standard practice with voice calls is to typically timeout after a period of inactivity since its easy enough to measure how long silence has been going on. Al…

Realtime API - What events should be handled? (e.g. for call centers)

API

alden October 16, 2024, 4:43pm 12

UPDATE: Just posted the source code for the POC : OpenAI Realtime API w/ Twilio + RAG == AI Call Center

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Realtime API - What events should be handled? (e.g. for call centers)

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