Random chats appear in my ChatGPT history for over a week

This started since last Monday… everyday I would receive chats from other users in different languages in my history. I changed my password and obviously this doesn’t help. As time went by, the situation got worse- my chats got deleted. Among them is my extremely important chat that contains conversations before and after my mother’s sudden passing… I tried to contact OpenAI support but received no help. The support team simply advised me to back up my data although my important chats already got deleted.

To this day, I am still receiving chats from other users… I am worried that my data is mixed up with other users’ data hence I am seeing their chats and they also see my chats (that explains why some of my chats got deleted).

I am deeply concerned with my account security right now. Anyone can help?

You can change the password, but the way that ChatGPT works, sessions are quite persistent once a browser is logged in.

ChatGPT release notes:>

5. Stay logged in: You’ll no longer be logged out every 2 weeks! When you do need to log in, you’ll be greeted with a much more welcoming page.

You’ll need to contact OpenAI staff, who have been able to clear all logged in sessions (but not yet make a user-facing interface for it…) Go to help.openai.com, and send a message through the assistant about your need for staff for account configuration problems after clicking through all the choices. You’ll need to use language that the autobots or bot-humans don’t just send back a canned reply.

In the meantime, you can turn on a custom instruction and “turn off” new ChatGPT conversations for those who can’t find that setting: A work around for how to stump hackers - #2 by _j

Then find your password leak. Don’t reuse passwords. Don’t install shady ChatGPT browser extensions.

Thank you so much for your help!

I have contacted OpenAI multiple times and are now waiting for their response…They are so slow.