i purchased 500 extra tokens, but even though I got a payment receipt and the money was taken from my card, i cannot see them applied to my account.
Me tooo ! And email to them keep AI generated reply message…
Sorry the balance isn't showing. Please contact private support with the receipt and purchase time so the team can check the account and product: https://help.openai.com/en/articles/6614161. Please keep payment details out of the forum.