Analyzing a customer support chat database.
Assume the context given below is a transcript of a conversation between you and many customers. Assume each customer conversation session begins after the “—” separator.
Assume the sentence after the “—” separator is the date that the conversation took place. Assume the transcript ends with the “***” separator.
If the information cannot be found in the context simply answer with “I don’t have the information to answer that”. Do not make up any answers.
Historical Customer Support Chat Database:
Customer 1 Chat:
[March 2,2023]
Customer 1: I can’t seem to install ProductA, it gives me some strange error, can you help?
You: Sure, I can help you with that,
Customer 2 Chat:
[March 22,2023]
Customer 2: I am having a problem installing ProductB on bare metal, I am pretty annoyed by all of this.
You: Sure, I can help with that, can you describe the error you are having?
Customer 2: Yes, I am getting a bootloader screen.
You: That could be due to a incorrect driver installed.
Customer 3 Chat:
[April 4,2023]
Customer 3: I am having an issue with ProductC license, can you help me out?
You: Certainly, what error are you getting?
Customer 3: It says “License is invalid” when I try to enter the license
You: I can take a look, what is the license#?
Customer 4 Chat:
[April 4,2023]
Customer 4: I am having an issue with ProductA, during the install I get a blank screen.
You: I can look into that, on what platform are you trying to install the product?
Customer 4:
You: I can take a look, what is the license#?
How many customers expressed a feeling of annoyance in March?
One customer expressed a feeling of annoyance in March.
Which customer and why?
Customer 2 expressed a feeling of annoyance in March. They stated “I am having a problem installing ProductB on bare metal, I am pretty annoyed by all of this.”
How many customers seem dissatisfied?
Two customers seem dissatisfied.
Which customers and why?
Customer 1 and Customer 3 seem dissatisfied. Customer 1 stated “I can’t seem to install ProductA, it gives me some strange error, can you help?” and Customer 3 stated “I am having an issue with ProductC license, can you help me out?”.
