4

I am also receiving the same issue. This has only started this week and I have also reached to support about this. I have not exceeded my rate limits or anywhere near my hard or soft limits. My account is several months old. Seems like something has changed recently

1 Like
5

Have the same issue, the account has positive balance and limits not even close. Problem started from August 25 and still exists. I have tried create new API key, but nothing happens.

1 Like
6

I am following up that OpenAI chat has simply responded again with their unhelpful boilerplate template:

Hi there,

Sorry you’re running into errors regarding hitting your quota usage! For context, quota refers to the monthly spend limit on our API.

If you are currently on our Explore plan, which is our free trial plan on the API, your quota limit is $5. In order to use the API further, please upgrade to our Pay-As-You-Go plan by adding your credit card and billing details to your account, which will increase your usage quota to $120/month. If you belong to multiple organizations, you might accidentally be in an org that is not on the Pay-As-You-Go plan, so change your default organization to control which organization is used by default when making requests with your API key.

If you’re a Pay-As-You-Go user, try:

increasing your hard quota limit if your Hard limit (a monthly usage threshold you can set) is less than your approved usage limit (maximum usage OpenAI allows for your organization each month).
requesting a quota increase if your hard limit equals your approved usage and has been reached. If you have already requested a quota increase, please hang tight for 1-3 business days as we review your request.

In the future, you can adjust your monthly soft limit so we send you a notification when you reach your soft limit and can plan for a quota increase if needed.

If these steps don’t resolve your issue, please provide more details, and I’ll be glad to help you further!

Support keeps sending back that response. But the proof is that screenshot. He is pay as you go, but the API continues to respond with:

{
    "error": {
        "message": "You exceeded your current quota, please check your plan and billing details.",
        "type": "insufficient_quota",
        "param": null,
        "code": "insufficient_quota"
    }
}

c9
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7

Anyone have an update to this? Really frustrating, and I doubt support will get back in reasonable time.

8

The only update is even more users arbitrarily unable to spend API credits they’ve paid for by the new prepayment system.

9

I figured that’s what it was. Crazy for them to release a brand new billing system like this with such a ground breaking bug.

11

Same problem!

1 Like
12

I have exactly the same problem! The chat bot is useless

3 Likes
13

I have the same issue, and chat bot is not helping.

Screenshot 2023-09-01 at 11.23.08
Screenshot 2023-09-01 at 11.23.081510×1246 116 KB

14

Screenshot 2023-09-01 at 11.24.57
Screenshot 2023-09-01 at 11.24.571974×354 62.6 KB

15

This seems to be a common issue some are facing, hopefully it is rectified soon.

The advice from the email still stands though :

  1. Make sure you are not in the first 48 hours.
  2. Make sure you have a credit card assigned to your account.
  3. Make sure you have selected the correct default Organisation from your API account management screen
2 Likes
16

Same here. Started using API in April. Balance in account, 0 usage for the past two days.

17

Hi folks. Your accounts may have been impacted by a delay in purchased credits being processed by our billing provider. We’re working with them to ensure this doesn’t happen again. Most accounts should be fixed now – can you try your API requests again?

5 Likes
18

Currently having this issue as well, I had no usage and wasnt able to use my API until I added credits. This has been an issue for about 3 days now. I was able to use it fine without adding credits ans paying as I go but now Im unable to.

19

If you changed your payment method on your account (especially by removing the old card first or cancelling payment plan), and were required to make a prepayment in order to input the new card, you are now on the prepayment plan for the foreseeable future. You’ll need to pay ahead of time for your expected use.

20

Okay, but I’m still unable to use my API key even before I charged my payment method, it kept telling me I had insufficient quota even though I had not used any.

21

Investigate the current credit balance you see on the main billing page. If you had usage for the month, credits would first go to paying off the existing account balance, possibly using all credits without any remaining. You need to pay the existing balance through this new system also as the old card is gone.

22

My credit is full, so how would I go about paying? Last month I didnt even reach my usage limit, it just stopped me from using my API key by saying “insufficient quota”.

23

After logging into your platform.openai.com account, follow this link so we know you are looking in the right place: billing overview

You should see a credit balance for your account, the amount you are currently allowed to spend. The ability to top up your account there with more credit purchases.

If instead it simply says “cancel payment plan”, that’s a post-paid account.

You can review your hard limit, increasing it to the account maximum ($120/mo if you haven’t requested increases). Usage limits. This being the start of a new month, this is unlikely to be the problem now.

You can go to usage this month, and scroll back to the previous month to see how much usage their was needing to be billed. See the amount of any other credits or trials at the bottom. If it says something like $5.00/$5.00, that means it is used up.

If you are definitely in a prepay (“buy credits”) plan, there was a problem that affected some accounts and was only identified and fixed yesterday. It was where the payment went through, but there was a processing problem with applying the credit. You’d see the balance, but couldn’t use it, getting the “quota” error. You can send a message to help.openai.com assistant about the missing credit - and in the meantime can buy another $5 or more to get things going.

24

We have the same issue, but it’s October 18, so either the problem is still not fixed or it started up or something:

Screenshot 2023-10-18 104449
Screenshot 2023-10-18 104449772×615 22.7 KB

Is the problem still ongoing or is my problem unique to my account?