mperez
12
I have exactly the same problem! The chat bot is useless
3 Likes
dwidman
13
I have the same issue, and chat bot is not helping.
This seems to be a common issue some are facing, hopefully it is rectified soon.
The advice from the email still stands though :
- Make sure you are not in the first 48 hours.
- Make sure you have a credit card assigned to your account.
- Make sure you have selected the correct default Organisation from your API account management screen
2 Likes
Same here. Started using API in April. Balance in account, 0 usage for the past two days.
Hi folks. Your accounts may have been impacted by a delay in purchased credits being processed by our billing provider. We’re working with them to ensure this doesn’t happen again. Most accounts should be fixed now – can you try your API requests again?
5 Likes
maya4
18
Currently having this issue as well, I had no usage and wasnt able to use my API until I added credits. This has been an issue for about 3 days now. I was able to use it fine without adding credits ans paying as I go but now Im unable to.
_j
19
If you changed your payment method on your account (especially by removing the old card first or cancelling payment plan), and were required to make a prepayment in order to input the new card, you are now on the prepayment plan for the foreseeable future. You’ll need to pay ahead of time for your expected use.
maya4
20
Okay, but I’m still unable to use my API key even before I charged my payment method, it kept telling me I had insufficient quota even though I had not used any.
_j
21
Investigate the current credit balance you see on the main billing page. If you had usage for the month, credits would first go to paying off the existing account balance, possibly using all credits without any remaining. You need to pay the existing balance through this new system also as the old card is gone.
maya4
22
My credit is full, so how would I go about paying? Last month I didnt even reach my usage limit, it just stopped me from using my API key by saying “insufficient quota”.
_j
23
After logging into your platform.openai.com account, follow this link so we know you are looking in the right place: billing overview
You should see a credit balance for your account, the amount you are currently allowed to spend. The ability to top up your account there with more credit purchases.
If instead it simply says “cancel payment plan”, that’s a post-paid account.
You can review your hard limit, increasing it to the account maximum ($120/mo if you haven’t requested increases). Usage limits. This being the start of a new month, this is unlikely to be the problem now.
You can go to usage this month, and scroll back to the previous month to see how much usage their was needing to be billed. See the amount of any other credits or trials at the bottom. If it says something like $5.00/$5.00, that means it is used up.
If you are definitely in a prepay (“buy credits”) plan, there was a problem that affected some accounts and was only identified and fixed yesterday. It was where the payment went through, but there was a processing problem with applying the credit. You’d see the balance, but couldn’t use it, getting the “quota” error. You can send a message to help.openai.com assistant about the missing credit - and in the meantime can buy another $5 or more to get things going.
We have the same issue, but it’s October 18, so either the problem is still not fixed or it started up or something:
Is the problem still ongoing or is my problem unique to my account?
Could it be that the rate limit was reached, but that chatgpt is responding with the wrong error messages? This is what’s most likely our issue.
_j
26
You don’t have the same problem if you have a monthly billing account.
If you purchase prepaid credits, you need to check the balance on the main billing overview.
If you have just made a payment, there may be a delay in the payment actually being processed and the credit you see actually taking effect (a processing queue being OpenAI’s fix for hitting their own credit card processing rate limit)
It sounds like there is a bug then. We are nowhere near hitting our quota. It seems like when we hit our rate limit, we get a insufficient quota error. Where do I submit this bug?
You can submit API bugs here
IsmailK
29
I have had the same issue this week and it is still not resolved. I purchased credits and my dashboard shows none of the credits have been used, but the response from the API request is the following:
{
“error”: {
“message”: “You exceeded your current quota, please check your plan and billing details.”,
“type”: “insufficient_quota”,
“param”: null,
“code”: “insufficient_quota”
}
}
I’m having the same exact same issue - got this message and prepaid $10, still telling me I’m over my quota.
