Pro plan ($200 paid May 8) — weekly quota at 3% immediately after payment, 5h already exhausted

Codex
1

I paid for a Pro subscription today (May 8, 2026, $200, receipt
attached). Immediately after payment my /status shows:

5-hour limit: 100% (exhausted)
Weekly limit: 3% remaining
Plan: Plus

This is a freshly paid account and it’s effectively unusable — the 5-hour
cap is maxed out and the weekly has barely anything left.

This matches the well-documented usage metering bugs:

Request:

  1. Reset my rate limits so I can actually use the Pro plan I just paid
    for
  2. Confirm whether the “Increased Codex Usage Rate” incident is fully
    resolved
  3. Provide compensation credits as other affected Pro users received

Account: [email redacted] | Org ID: IENiLd… | Plan: Pro ($200/mo)

2

You should contact support@openai.com directly.

Suggest not sharing your email publicly if you can.

3

Hi and welcome to the community!

I suggest creating a support ticket at help.openai.com.

One additional detail to include: your post says you are on a Pro plan, but the rate limits you shared appear to match a Plus plan. I would add that to your support report.