I have been using Prism as a personal account user. Recently, I started to build a small team and switched to the business plan. I used the same email address. I still have my personal account using the pro subscription. In ChatGPT, I can switch between the personal and business accounts easily. However, now, as I am trying to login to prism, it says Prism is on the way and asks me to use my personal account.
I have tried the following methods, but none of them work
- Click on the “Use personal account” button on the Prism page and log in again
- Switch to personal account and go to Prism.
- Use a new browser
This is urgent as the papers I am currently working on are no longer accessible. Need help.
Hey sunyifan112358, welcome to the forum!
I understand that's inconvenient.
Based on Prism's current access requirements, this is expected behavior. Prism isn't currently available for Business workspaces.
Even though you can switch between your personal and Business workspaces in ChatGPT, Prism may still recognize your email as being associated with a Business workspace, which can prevent access under the current eligibility rules.
For now, the best option is to use a separate eligible personal account for Prism, if you have one. I understand that's not ideal, especially if you were already using Prism before creating your Business workspace. Documentation.
Avinash
I wonder if this problem can be solved by deleting the business workspace?
Deleting the Business workspace won't resolve this issue.
Based on similar Prism issues I've seen in the past, the only reliable way to regain access is to create a new Prism account using a different eligible personal account.
I know that doesn't help recover the data from your original account, and unfortunately I'm not aware of a workaround for that at the moment.
Avinash