Hey guys,
I’ve been using GPT Plus for quite some while and it bugged me, that when I have to login on public or shared devices with mail Google-Account. So when my prepaid Credit-Card ran out, I thought perfect opportunity to change my account to a mail based login. So I deleted my account and now im in a limbo. I cannot recreate it, because you don’t support it yet. Your help page cites that:
“If you previously deleted an OpenAI account, we unfortunately don’t support creating a new account with the same email or reactivating the old account.”
[https://help.openai.com/en/articles/9019931-can-you-reactivate-my-deleted-account]
Can you please consider adding the functionality in the future?
I think at the moment, your account management is still somewhat lacking. Especially from a UX point of view. Why is this information not stated in the actual account deletion interface in chat.openai.com? Why is this info hidden in a second hyperlink, derived from a specific help article that only is of relevance to the user when it is already too late:
“Oops! You do not have an account because it has been deleted or deactivated.”
This also did not happen, no mail from you guys, to finally agree to the account deletion.
If you deleted your account , you will have received emails to confirm receipt and completion of your deletion request.
Also I got again a confirm mail address mail when I recreated my account and this does not seem like a clean practice. Why even let me recreate a account and verify the mail, just to hit me with “Oops” on first login.
Of course I have alt-mails and I will recreate a account, but please consider improving this.
Thanks for your time and have a nice day 