Persistent "Offline" Issue with Stable Connection – Need Deeper Investigation (EU User, GDPR Context)

ChatGPT Bugs
1

Hello OpenAI Support,

I’m a user located in the Netherlands (EU), where strict data protection laws (GDPR) apply.
I’ve encountered a serious repeated issue while using your platform (both on mobile and PC):

Problem:

I constantly receive the message: “Looks like you’re offline. Reconnect to send messages,” even though my internet connection (Wi-Fi and mobile data) is fully stable and fast.

This happens randomly during conversations with my custom AI projects and interrupts my work heavily.

The problem happens on multiple devices (phone and PC), even after clearing cache, updating apps, disabling VPN (I don’t use VPNs), and ensuring network stability.

Normal troubleshooting steps have not resolved the issue.

Important Context:

I am located in the European Union (Netherlands), and I understand GDPR protects my personal data.

I am cautious about sharing private technical logs or sensitive personal data due to GDPR compliance concerns.

I need help within a framework that respects EU laws.

Request:

Could OpenAI technical support investigate if there are platform-side issues causing these repeated disconnections?

Are there EU-specific service disruptions or regional connection problems that could affect my access?

Is there an alternative, GDPR-compliant way for me to submit any necessary technical logs if absolutely required?

Thank you for your support and understanding.
I would appreciate clear guidance on how to proceed, respecting GDPR protections.

Kind regards,

2

Hello again OpenAI Support,

I would like to add critical updates to my original bug report:

Model Affected:
I am using the ChatGPT o4 mini high model, not 4o (Omni).

Additional Problems Observed:

Code Generation Failing:
When asking for code creation, the o4 mini high model often says “failed” repeatedly without explaining the error properly.

Code Repetition:
Instead of fixing the issue or generating new code, the model repeats the same broken code multiple times, with no improvement.

Task Confusion:
The model jumps between different topics without following my latest instruction, disrupting conversations.

Story Character Corruption:
During custom story-building, the model alters or misrepresents my characters incorrectly, even though clear instructions are provided.

Chat Freeze / Offline Errors:
After several “jumps,” the session freezes or shows offline errors even with stable internet.

Technical Context Reminder:

I am located in the Netherlands (EU) under strict GDPR laws.

All troubleshooting steps have been followed (clear cache, reinstall, network check) — issue persists.

Request for Support:
Please escalate this for deeper technical review, especially regarding the stability and instruction processing of the o4 mini high model.
The problem affects both creative work (custom characters) and technical work (code generation), and it severely impacts my user experience.

Thank you again for your attention to this serious matter.
I am available to provide more context if needed (in a GDPR-compliant way).

Kind regards,