# Persistent Login Error: Code 9fb514fa and Service -19 on ChatGPT Mobile App

**URL:** <https://community.openai.com/t/persistent-login-error-code-9fb514fa-and-service-19-on-chatgpt-mobile-app/1134199>\
**Category:** Bugs\
**Created:** [March 3, 2025, 11:05am UTC](https://community.openai.com/t/persistent-login-error-code-9fb514fa-and-service-19-on-chatgpt-mobile-app/1134199 "2025-03-03T11:05:55Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![venomravi00](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/venomravi00/32/513160_2.png) [@venomravi00](https://community.openai.com/u/venomravi00)\
**Post date:** [March 3, 2025, 11:05am UTC](https://community.openai.com/t/persistent-login-error-code-9fb514fa-and-service-19-on-chatgpt-mobile-app/1134199/1 "2025-03-03T11:05:55Z")

</div>

Hello OpenAI Team,  
I’m unable to log in to the ChatGPT mobile app and keep encountering the following error:  
“Something went wrong. Please make sure your device’s date and time are set properly. Check that your internet connection is stable, then restart the app and try again. (code: 9fb514fa-d471-4e43-96a6-1beb40cad77e, service -19)”

Steps I’ve already taken

1. Confirmed my device’s date/time are correct and set to automatic.
2. Verified my Wi-Fi connection is stable
3. Restarted the app and device multiple times.
4. Tried switching to mobile data (no VPN/proxy enabled).
5. Reinstalled the app and ensured it’s updated to the latest version.

Could you investigate the error code `9fb514fa...` and service “-19”? This issue persists despite troubleshooting, and I’m unable to access my account.

Thank you for your assistance!

 ![A smartphone screen displays an error message about checking date, time, and internet connection, with options to continue with Google, sign up, or log in. (Captioned by AI)](https://us1.discourse-cdn.com/openai1/original/4X/9/d/d/9dd6ccd95c69757e784a3cf7bf6c44bb92057782.jpeg)