Persistent File Analysis Failure – No Content Read, Only Fabricated Responses (Plus User)

[castillodavalosloren]

Hi everyone,
I’m a ChatGPT Plus user and I’ve been experiencing a persistent issue since March 27th related to the file analysis feature in both chat and Projects.

Everything worked perfectly before: I could upload large Word/PDF files (100+ pages), and ChatGPT would read, understand, and process them accurately.
But now:

• Files upload visually, but ChatGPT does not read the actual content.
• The system gives completely unrelated, fabricated responses, as if it had no access to the document at all.
• The message “analyzing file” no longer appears.
• This happens with small, text-only files (under 200KB) as well.
• It affects both web and mobile, across different devices, browsers, and networks.
• I even tested files that previously worked — same issue now.

In the browser console, I get:

• 403 and 404 errors on /backend-api/files/... and /ces/v1/t:1 routes.
• "Intercom not booted or setup incomplete" messages.
• Sometimes, 500 internal server error.

I’ve reported this through support (ticket escalated to technical team), but no fix so far. I’m concerned it could be related to:

• Server-side access problems
• A potential file memory/storage cap (10GB?) not clearing properly

I’m wondering:

• Is anyone else experiencing this exact issue?
• Has anyone received a real fix or explanation?

I’ve attached screenshots and even a video for support — still waiting for a resolution.

Thanks in advance,
Lorena

Video del error

[castillodavalosloren]

I’ve been experiencing this issue since March 27, and I’ve tried everything: changing browsers, devices, networks, clearing cache, using previously working files (both PDF and Word), and even uploading lightweight documents under 200 KB. Still, the system doesn’t read anything and just generates unrelated or fake responses.

I’ve contacted the Help Center multiple times, submitted documents, videos, and console screenshots, but I still haven’t received a real solution. I was told it had been escalated to the technical team, but there’s been no confirmation or visible progress.

This issue happens both in regular chats and in the Projects section, on both the web and mobile apps. I’ve deleted old chats and files in case it was a memory issue, but it didn’t help. I even suspect it could be related to file retention or the 10 GB upload limit, as I had uploaded many documents before the issue started.

Please, if anyone can help me with this, I’d really appreciate it.