Payments not crediting account balance

API
1

I have made two payments successfully but no funds are being added to my balance. One was made yesterday and the other was made today, 3 hours ago. I see both payments were successful under the “Billing history” tab.

Maybe relevant: When I try to use the API, I get 429 (rate limit) errors but I’m within my usage limits for my tier. I’m guessing this is the wrong error message and it’s failing because my balance is $0.

I have contacted the help center but not getting any support there. Similar threads are saying that sometimes the funds show up much later.

Does anyone have any advice?

Thanks in advance.

2

Update: I think I resolved it. I don’t know how, but my balance was negative even though the UI said it was zero. So added payments were being credited against the negative balance, even though it was displaying a $0 balance the whole time.