Hello, I’m sorry if this is not in the correct place, but this is the best I could find. I was charged when adding to my credit balance (showing up on both on my bank statement and billing history) but it did not provide me with the credits. This happened three times in a row, whenever I finish the …

I clicked on “add credits” from codex’s app. Thank you, but “usually faster” is not making the cut for me now.

Thank you for clarifying! I totally understand that “a few days” may not feel fast enough here. That said, this is account/billing-specific, so users on the developer community forum can’t really investigate or fix it from here. Support is still the right path. Maybe @OpenAI_Support can take a l…

Hey florinrin , that's definitely frustrating. Could you please share the support case number here? I'll take a look and see what can be done. Thanks for stepping in, LarisaHaster . Avinash

Same issue here bought credits hours ago and I show 0 Even did a second purchase and still showing 0

Chatgpt codex app gave me the usage message, i added $10 worth of credits after clicking the “add credits” button and then a red pop up said said the purchase went through but they are having trouble routing it to the right workspace. the workspace i the chatgpt/codex app on my mac. The credits are …

Same here paid hours ago no credits showing. Even paid a second time and my account shows paid. This app is great but also a rip off . Update they did update mine now

Same thing happend to me as well. I NEED HELP NOW!

Same here — I paid twice, but nothing is showing up.

Payment done but credits missing from my account

ChatGPT Support

rmarin July 9, 2026, 4:38pm 8

i Have simillar problem, was using teh codex and folloed teh add credits fow from teh codex app, it charged my card but teh credits are nowere to be seen.. still at 0, can this be fixed?

Codex credits added to wrong workspace and not available in Codex Desktop

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Payment done but credits missing from my account

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