Hello, I’m sorry if this is not in the correct place, but this is the best I could find. I was charged when adding to my credit balance (showing up on both on my bank statement and billing history) but it did not provide me with the credits. This happened three times in a row, whenever I finish the transaction I got an error saying “sorry we could not redirect you to the right page” and redirecting me to the main page of the dashboard.
The AI chat support told me that it escaladed the issue and someone will contact me in a few days. A few days? This is urgent, please help.
Just to clarify, do you mean Codex credits or API credits? Depending on that, the topic needs to recategorized from Community to either Codex or API and also change the tag.
And contacting the Support is the right thing to do, since this is accountant/billing issue. From my experience, when supports says “they will get back on few days”, it´s usually faster than that.
I totally understand that “a few days” may not feel fast enough here.
That said, this is account/billing-specific, so users on the developer community forum can’t really investigate or fix it from here. Support is still the right path.
Maybe @OpenAI_Support can take a look at this topic and ask for your support case number, but I can’t guarantee that.
Chatgpt codex app gave me the usage message, i added $10 worth of credits after clicking the “add credits” button and then a red pop up said said the purchase went through but they are having trouble routing it to the right workspace. the workspace i the chatgpt/codex app on my mac. The credits are not appearing in my Codex Usage Dashboard and the mac app still says I’m out of usage. it is the right email
i Have simillar problem, was using teh codex and folloed teh add credits fow from teh codex app, it charged my card but teh credits are nowere to be seen.. still at 0, can this be fixed?
mine is Case Number: 11211357, ridiculously it even suggested canceling my account and give me back 5$ because its prorated to teh 15th when my account re charges.. but this extra charge is no were to be added, though it shows in the invoices…
