I recently faced a frustrating issue with my ChatGPT Plus subscription that I would like to share. I purchased the subscription using my current email address, my@gmail.com, through Apple verification. Despite this, the subscription was incorrectly assigned to my old, deleted account, g*[my email]. Before upgrading to my new account, I deleted the old account from OpenAI, ensured the previous subscription had expired, and logged out of and removed all sessions from my phone. Yet, my recent purchase still ended up linked to the deleted account.
I reached out to OpenAI support, hoping for a resolution. However, I was informed that they do not support transferring subscriptions between accounts. Instead, I was advised to cancel the subscription on my current account and sign up again. Unfortunately, this doesn’t address the core issue of the subscription being assigned to the wrong account. I’ve been left in a difficult situation where I can’t access the subscription I paid for and I’m unable to activate it on my new account. Additionally, customer support left me waiting for hours without a response.
If anyone else has faced similar issues, I’d be interested to hear how you resolved them. It seems like a common problem, and any advice or solutions would be greatly appreciated.