Paid for GPT4 but service blocked 'temporarily'

I am feeling cheated. I am being blocked from a service I have paid for. I paid for GPT4 and used it a few times yesterday. Today I am unable to use it. Error message says that I am temporarily blocked.
Does anyone know any reasons why I may be temporarily blocked? Can anyone suggest how I can sort this out with Open AI when it prevents me from logging in?

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for a status update.

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