42

I met the same situation. I paid 20$ for plus. after serveral times failure, it succeed finally. but my account status is not plus. so I cant choose GPT4 model. could you openai supporter can check it for me ? my account is cccgn@126.com. thanks

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43

Hey me also have the problem here
Just recently failed payment using CC then i reactivate using debit card. But nothing changes, my account still basic

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44

This is a nice and persuasive write-up, but who is it directed at. Apparently, the support team does not engage with this community, if they were, we should have gotten a response from them.

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45

I paid yesterday. Open ai doesn’t show that i have a subscription and i am limited from chatgpt which is frustrating. There are people who are waiting for weeks with the same problem. I’ll be charging back the purchase since I didn’t get what i paid for and they aren’t responding.

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46

I’m going through the same thing and I’m so pissed off!

The payment failed due to insufficient credit card balance at first, and then I re-paid the failed payment. My bank account was debited and I can also see the invoice and receipt of openai, but I am still in the free version! I paid but did not get the corresponding service, and the customer support team did not reply. This is extremely annoying! ! ! :rage: :rage: :rage: :rage: :rage:

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47

I paid for “Plus” but am also getting GPT3 despite it saying “Model:GPT-4” at the top of the screen.
I’m feeding it a 5,000 word article in its text prompt and its saying “too long”.

I gather GPT4 can take up to 8192 tokens - which means it should be able to consume 5,000 words easily. I asked “how many tokens in this text” (about half my article) and it said 2,076. So the full article would be twice that; still well under the 8192 ceiling.

Is that how you tell the GPT models apart - word count? I’ve asked it what version are you - and its responded randomly “I am based on the GPT-3 architecture” or “GPT-4 architecture” sometimes, but the reality is, its not taking my 5,000 words.

I get the impression that the first prompt its GPT4, then its demoting me from the 2nd prompt to GPT3.
I emailed support last week, no response.

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48

Same here. tried to email support but still no response.
Can’t believe there is not way to reach the support team about this payment issues.
is there anyone who have successfully reached out to support team and get replied?

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49

Same problem. No response from support. Money stolen by artificial intelligence

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50

I have the same problem , just paid my third month into the plus subscription , the current free plan is still on.

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51

I have the same problem, Day 4 for me. :roll_eyes:

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52

Same here. Paid but still free version. and nobody can answer…

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53

I’ve been sending daily update emails to support@openai.com and ar@openai.com, in the hope that I will get a reply, but today would be day 4, I feel a bit stupid talking to a wall.

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54

I am in a similar situation. I have tried contacting them through email, chat, and left a message on Discord. It feels like I’m being robbed in broad daylight.

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55

I’m facing the same problem.

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56

I am facing the same problem. I emailed everywhere include the payment gateway provider, but they did not respond back anything.

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57

I think OpenAI will help the human being to improve. Thus, I subscribe the ChatGPT to show my support. But what I get is disappointment. How can you expect the company which develop the highest quality products will ignore the emails from their loyal supporters? I don’t know how to describe my feeling. But the fact is make me feel like I’m fooled by the fact. Hopefully they respond to our questions soon.

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58

Third thread I’ve seen with this. Again, me too. I stupidly paid twice because I thought it was just an error.

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59

Me too, It’s so terrible for me because I need chatGPT 4 for my work

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60

Same here but don’t worry about it. We can get our justice :rofl:

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61

Having the same problem… has the problem been fixed for any of you guys?

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