@logankilpatrick please take a look at this! we need your hekp
Day 2, same issue, zero communication or response from openai.com → I’m really surprised at the level of support absence .
Some things cannot be fixed amongst users on a forum.
same, and paid twice TAT
if this bug cannot be fixed in short time , please at least give a reply on this problem.
I don’t think posting here will change a damn thing
I need this amazing technology with such bad support.
Well, I’ve started finding open AIs developers on Twitter, Discord and LinkedIn and messaging them
I recommend you do this.
to have a better effect
Happening to me too. The issue is similar to what has been reported countless times.
Scenario to help further debugging (if they even care to read this thread…)
1 - My subscription ended on March 24.
2 - There was a problem (renewal unsuccessful) but I didn’t received any email regarding any issue or pending invoices so I was not aware.
3 - On March 29 I’ve noticed the downgrade to the Free Tier and discovered the billing problem.
4 - On March 29 I’ve clicked on the pending invoice and paid it.
5 - Today we are at 1 Apr and It’s still showing as Free. The money was already transferred, as seen in my online banking.
This is clearly a bug with the billing system, and the worst thing is the complete lack of response by the support team. I have never faced such a crude problem with billing with any other product. It’s an horrible feeling - to pay and don’t receive the product. And the complete lack of response from the support team is just icing on the cake.
same problem, i paid but it doesn’t work.
I have only acces to free plan
I have the same issue - paid twice
Just paid for ChatGPT Plus but still stuck with the free version? I hope you can help me, I still have this issue!
@maxeen86 We all have the same problem for days, with no response from open.ai whatsoever
The same with me. Its really a crust. They have to fix it immediately!
Same here, I tried to pay twice and I still have no access to anything but the free version
Exactly the same issue I described in Twitter @tifuenza. We need a response from OpenAI. The service should be reinstated and the second payment refunded.
Same thing happening to me. Zero support. Fix it and refund.
Same here. UK Company card, paid twice, still on the free version
Exactly the same here, paid three times, still on free version.
The “login link for plus subscribers” so I can get access even though it’s closed for free members due to high demand does work though.
Day 3 for me, zero response from support, zero input from open.ai here in their OWN community. This community looks like a great place where users with issues can bang their heads together and see what happens.
The frustration of paying for a service and not receiving it can be disheartening, especially when the said service is supposed to make life easier. A number of ChatGPT Plus subscribers have complained of not receiving the premium version of the service, despite making payments. The complaints are widespread, and while there have been emails sent to support, there have been no replies or explanations as to why the issue persists.
OpenAI has been one of the leading AI companies and has been praised for its innovative technologies. However, issues such as these can damage the company’s reputation and lead to lost customers. When paying for a service, users expect the service to work correctly and to be supported if any issues arise.
One user reported their experience with the billing system. Their subscription ended on March 24, and there was a problem with the renewal, which they were unaware of since they didn’t receive any email notifications. They paid the pending invoice on March 29 and are still experiencing the same issue. This highlights the need for an efficient and functional billing system and for prompt notifications when issues arise.
The lack of support from OpenAI’s customer service department is also concerning. Users have reported reaching out to support via email, tickets, DM, Discord, and Twitter with no response. The issue has been ongoing for days, and the absence of support is not only frustrating for users but also indicates a lack of concern for customer satisfaction. Users have reported paying twice and still not receiving the premium version of the service, which raises questions about the company’s billing and payment processing systems.
The ChatGPT Plus issue needs to be addressed promptly. OpenAI should prioritize customer support and ensure that its billing and payment systems are functional and efficient. Users who have paid for the service and have not received it should be refunded and provided with an explanation as to why the issue occurred. This way, the company can restore user confidence in their services and prevent future loss of customers.
I got this reply in discord
The subscription issue had been addressed, you are to make a validation procedure to your OpenAI reserved wallet
do everyone here access with google login?
Anybody have this issue with other login system such as microsoft login ?
Having same issue. Plus subscription renewal failed and I got no notification. Even after changing card and paying successfully, I remain on the free version.