136

It’s been exactly one week since I paid for my subscription and am still on the free plan.

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137

Just posting for documentation: I have been afflicted the same way, and if all of you are getting the same response, I do not need to try, this is enough proof of communication.

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138

Hello. My to pay for Plus, but no changing, i still free. Can`t find support on site. Any one now how write to support?

139

I have the same problem everyone is facing. Hope we get this fixed ASAP

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140

I have the same issue here and no response from support@openai.com.

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141

Having the same issue as everyone else here.

Screenshot 2023-04-04 124908
Screenshot 2023-04-04 124908812×313 16 KB

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142

Still on free :frowning: and no way to reach support. The “within a day” cake is a lie.

Schermafbeelding 2023-04-04 200446
Schermafbeelding 2023-04-04 200446421×702 31.2 KB

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143
  1. Hello! I cant log in to my ChatGPT plus account! I already paid and im stuck in basic mode My account email is aithinklab@gmail.com

Can you help me?

Its been 3 days

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144

Trying paying manually twice, but still on free :frowning:

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145

Well now the upgrade is disabled (at least for me). the reason given is “due to high demand” . I think it’s a signal they have noticed there’s problem and started to fix it maybe? not sure it’s good news or not but at least the system has some changes.

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146

Please take a look at mine account… I cant use it as PLUS for more than a week,

rafaelneves99@gmail.com

TY

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147

@forrestlin Did they contact you or email you anything?

148

Hi, I use Google sso to access gpt. Same problem. What does that message from Discord mean as a fix?

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150

No they didn’t. Seems that there is no compensation for the time I’ve been waiting. I refresh the page and find that the plus version showed up.

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151

I have just logged in to ChatGPT and notice this. Apparently we can’t even give them money for free now. Is this good or bad? Oh and I am still on the free plan.

image

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152

Me too. I sent an email to support 3 days ago and so far no response. It seems very much like they’ve punted and are hoping for divine intervention of some sort.

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153

Mine was resolved. Method I used below:

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154

Forget it, it won’t work eventually.
I thought I found a clue, but it wasn’t about the plus service, it was related to the gpt api chat and I still don’t have access to the plus service like everyone else.

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155

I think the help section chat bot has been upgraded to include ChatGPT Plus access issue. There is also a new help article written with regards to the problem we are facing. Another article states that OpenAI are aware of the issue.

https://help.openai.com/en/articles/7232905-why-is-my-plus-subscription-not-appearing

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156

I tried the chatbot again. I provide it with the email address associated with my ChatGPT account, and a background of the issue. Bot responded that they will communicate over email with me. I am hoping this will work.

Will report back if it works.

2 Likes