Paid for ChatGPT Plus but still getting free version

[vrp]

Exactly my experience. Not the best.

[forrestlin]

Hey folks just want to update after 2 days waiting finally I received my plus version. I think the tech team is currently working hard on it. Hope you guys will receive the plus asap and this problem won’t happen again in the future.

[abmidala]

It’s been exactly one week since I paid for my subscription and am still on the free plan.

[bmmgreen]

Just posting for documentation: I have been afflicted the same way, and if all of you are getting the same response, I do not need to try, this is enough proof of communication.

[papagruz]

Hello. My to pay for Plus, but no changing, i still free. Can`t find support on site. Any one now how write to support?

[m0sama]

I have the same problem everyone is facing. Hope we get this fixed ASAP

[ramu]

I have the same issue here and no response from support@openai.com.

[tommy3]

Having the same issue as everyone else here.

[CelestinO]

Still on free and no way to reach support. The “within a day” cake is a lie.

[aithinklab]

1. Hello! I cant log in to my ChatGPT plus account! I already paid and im stuck in basic mode My account email is aithinklab@gmail.com

Can you help me?

Its been 3 days

[rafaluque]

Trying paying manually twice, but still on free

[mickkey541]

Well now the upgrade is disabled (at least for me). the reason given is “due to high demand” . I think it’s a signal they have noticed there’s problem and started to fix it maybe? not sure it’s good news or not but at least the system has some changes.

[rafaelneves99]

Please take a look at mine account… I cant use it as PLUS for more than a week,

rafaelneves99@gmail.com

TY

[CelestinO]

@forrestlin Did they contact you or email you anything?

[eugeneb]

Hi, I use Google sso to access gpt. Same problem. What does that message from Discord mean as a fix?

[forrestlin]

No they didn’t. Seems that there is no compensation for the time I’ve been waiting. I refresh the page and find that the plus version showed up.

[vrp]

I have just logged in to ChatGPT and notice this. Apparently we can’t even give them money for free now. Is this good or bad? Oh and I am still on the free plan.

[nanuuk65251]

Me too. I sent an email to support 3 days ago and so far no response. It seems very much like they’ve punted and are hoping for divine intervention of some sort.

[hoangtuanm]

Mine was resolved. Method I used below:

Payment successful but account not upgraded to OpenAI ChatGPT Plus user

Mine was resolved in less than 24 hours. The method I tried to contact OpenAI: Go to https://platform.openai.com/ Click “Chat with us” at the bottom of the page Follow the prompts to describe your issue Be clear and concise in your description, providing as much information as possible Best of luck!

[cyrusinout]

Forget it, it won’t work eventually.
I thought I found a clue, but it wasn’t about the plus service, it was related to the gpt api chat and I still don’t have access to the plus service like everyone else.