I had made a payment of a couple hundret dollars and it says in the Usage page, that they are expired? Hello? Are you serious? Under German law, the expiration of prepaid funds is generally not permissible, as it constitutes an unfair disadvantage to the consumer (Section 307 of the German Civil C…

Hi @edwinarbus , I’ve had a very similar experience with customer service and wanted to share my story while adding further documentation for reference. I’ve been locked out of my API account for several weeks due to an issue with OpenAI’s handling of Apple Private Relay emails. The system required…

Beside that, I don’t see any reason why prepaid balance should expire at all. Who of you stood there and said “You know what? I have a cool idea how to totally piss off the guys paying money in advance…”

Similar here. I got this reply from support ticket: “… 1. API Credit Expiration : Your current API credits are confirmed to expire on January 1, 2025. 2. Extension of Credit Validity : At this time, there is no option to extend the expiration of existing credits. However, we completely understand h…

Where do you live? Is that even legal anywhere in the world?

Hi @edwinarbus , I hope you don’t mind me reaching out. I’m following up because support hasn’t been able to help resolve my issue with expired credits caused by a bug on OpenAI’s end that locked me out of my account for weeks. Despite my repeated attempts, I either receive no response or generic re…

What is connection to this ? Like you are in Germany , but it doesn’t mean everybody in the world should do same … like common, read terms and conditions, try to understand first . Not opposite than to cry around . Same way how you know exact paragraph section of “law” i think next time better to r…

Nah in Germany let’s say you add a clause like “when visiting this website you owe the life of your first born son to the website owner” somewhere in multiple pages of terms, then those parts of the terms are invalid. It’s customer protection. And the boundaries of what is allowed to be put in such …

On top of that I might need to mention that they didn’t unexpire my funds. They have granted me with a new amount that expires in 12 months. And I guess since I didn’t go to a court for the expired paid amount that after a year, when the newly granted funds have expired I might have lost my right to…

I’m in the same boat; it seems crazy for them to expire. Seems like that fact was pretty well obfuscated when purchasing. Dashboard hid it for a long time, too. I’m hoping they do right and restore them, especially considering mine just recently expired, and there were periods throughout those 12 m…

Paid credits expired wth?

API

jochenschultz December 28, 2024, 2:41pm 9

I just found out that the expired credits have been reactivated. Well, thanks a lot OpenAI guys.

Does OpenAI give free 100$ Free Usage Limit?

Topic		Replies	Views
$1,060 in Prepaid API Credits Expired Without a Single Notification Feedback api-billing , api-credits	12	765	April 5, 2026
Seeing today that prepaid credits will expire.......WHY..?! Community api-credits	29	2505	July 2, 2025
You should notify users about expiring credit or how I lost 400 USD Feedback bug , feature-request	29	2196	October 3, 2025
Credit Expired Without Notification Feedback credits-gone	12	3987	March 2, 2026
OAI API switching to pre-paid billing API	53	14199	April 8, 2024

Paid credits expired wth?

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