Thank you for sharing these thoughtful concerns about AI in customer interactions. While I agree that AI requires careful implementation, I respectfully disagree that it’s ill-advised at this stage, based on our experience:
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We’re not replacing human interactions but augmenting them through a hybrid approach, with AI handling initial discovery and humans managing complex negotiations.
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Our implementation is built on extensive industry expertise and real customer interaction data, helping ensure contextually appropriate responses.
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We’ve successfully deployed this in controlled environments, focusing on understanding needs rather than hard selling.