But when there’s an issue with a product that customer paid for, he is not supposed to be helpless right?
100% agreed.
Anyhow the good news is, I got a human reply to the Quota Increase Request that I submitted few days back with the information on the duplicated charges issue. (used the wrong channel to get attention.)
Hopefully I will be able to resolve this issue with him.
Glad to see they finally replied. I hope they reverse the duplicate charge. Best of luck to you.