OpenAI Batch API failing since 19th August

API Bugs
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1

I am facing a major issue with Batch API and getting this error:
Cannot find file <file_id>, or project <project_id> does not have access to it.

Can someone PLEASE help me. Been stuck here for the past 10 days and we have dependency on Batch API :smiling_face_with_tear:

This issue started on 19th August and is still persistent(from past 10 days)

I have verified that my API key and project configuration are correct.

This is the response I get from OpenAI Batch API:

{

  "id": "batch_<batch_id>",
  "model": null,
  "usage": {
    "input_tokens": 0,
    "total_tokens": 0,
    "output_tokens": 0
  },
"errors": {
  "data": [{
    "code": "invalid_request",
    "line": null,
    "param": "<file_id>",
    "message": "Cannot find file <generated_file_id>, or project <project_id> does not have access to it."}]}....... rest of the response

}

API Endpoint: /v1/responses

I also tried to isolate whether this is related to the Batch API itself by uploading a new file and immediately trying to retrieve it:(Ruby Code below)

client = OpenAI::Client.new(access_token: "OPENAI_API_KEY")

file = client.files.upload(
  parameters: {
    file: "test.jsonl",
    purpose: "batch"
})

file_id = file["id"]

puts "Created: #{file_id}"

retrieved = client.files.retrieve(id: file_id)

puts "Retrieved: #{retrieved}"

The upload succeeds and returns a new file ID, but retrieving that newly created file immediately fails with a 404:

No such File object: <file_id>. Faraday::ResourceNotFound: the server responded with status 404 (Faraday::ResourceNotFound)

This makes me suspect that the issue is with the Batch API from Open AI’s side, since the newly uploaded file cannot even be retrieved immediately afterward.

5

Note: I do not use API with batch.

This topic seems to be the same as

As such will be setting this topic to close in three hours.