No help available, need help signing up, cell phone number incorrectly identified as landline, no help available from anywhere

Hi- I’m trying to sign up and my perfectly normal BC Canada cell number (carrier is Telus) is falsely recognized as a VOIP number. The link to to “support” provided as a reply to a similar issue (thread now closed) is just a FAQ. Is there anybody that I can reach out to about this?
Thanks
Ian

1 Like

Add another to the list. Mistakenly identifying my mobile number as a landline and I am unable to establish an account. Absolutely brutal. Help us all when A.I. controls the banks!

1 Like

I am having the same issue. My ordinary cell phone is being incorrectly identified as VOIP. seems like OpenAI is not addressing the issue, as there are complaints about this going back more than a month. It is not a good look for an “AI” company.

1 Like

Same problem here … my phone number is that of a mobile phone and it keep indicating it as a landline. Unfortunately Canada or US is not included in the Whatsapp alternative as I have whatsapp running on my mobile phone. So frustrating especially when CHATGPT has no solution to this major bug in their verification algorithm and there is no override or physical help method to resolve this.

1 Like

Same here. My 15 years cell number is flagged as a landline.

1 Like

Same here. My cell phone number used to be a landline until 2015, but it still doesn’t allow me to use it …

2 Likes

It appear that they have attempted to block landlines from signing up.

Landline? VoIP? Google Voice?

We do not support use of landlines, VoIP providers, or Google Voice at this time.

For security reasons we currently are only able to support completing signup verification via specifically mobile phone numbers over an SMS text message.

At this time we cannot support verification via email or via phone where the phone is a landline or VoIP (Google Voice, etc) provider.
Phone verification FAQ | OpenAI Help Center

Since most towns in Canada issue numbers from the same block of numbers for both landlines and cellphones this just means that all the phone numbers for a specific town are blocked from signup.

Best you can try is:

  • contacting support, but all my friends just had their tickets closed with no answer or solution.
  • moving to another city and getting a different number.
1 Like

Same problem - says my cell is a landline. Very frustrating.

2 Likes

Add me to the long list of “landline” cell phones… :crazy_face:

1 Like

Unfortunately having the same issue, good business that they are able to block so many :frowning:

1 Like

Same, identifies my mobile phone number as a landline number and refuses to send a code, no help through links

1 Like

I’m having a similar issue: My cell number is being identified as VoIP (which it is not). I’m in Canada, with Koodo. Please help!

2 Likes

Same problem, thinks my cell phone is VOIP. I’m in Duncan, BC, Canada, and have had this phone with Bell/Virgin for at least 5 years. I can’t find any support to help.

ChatGPT hampers a lot nowadays coz of Cloudflare verification, I personally was searching for similar alternatives and came across multiple extensions. I tried many and think out of them only a few are actually workable. I liked Merlin by Foyer but will be happy to hear more extensions that work smoothly.

I am dealing with the exact same issue. Its sad that this forum exists on openai web site yet it doesn’t seem like it has been looked into for almost 2 months. I am in Canada and Kodoo is my service provider, I saw another person with kodoo on this forum as well. maybe its something to do with those numbers. it is definitely chat GPT identifying numbers incorrectly, nothing to do with kodoo as i saw a similar issue on a kodoo forum and their customer service had actually replied to it.

Although it’s frustrating that the support system is nonexistent, it’s at least heartening to know that I’m not alone in this mass of incompetent confusion.

Well, if that’s what support told you, then they’re just downright freakin’ STUPID.

I live in the United States and my cell phone number is being rejected as a landline. No response from the email I sent for support.

No matter what phone number I try, no matter what computer I try it on, it gets flagged as a VOIP. Tickets go unaddressed, chat is no help, and all I see is directives to contact support in these forums. There has got to be a fix, if any support team member sees this, please escalate.

1 Like

Well, it is if the company is full of blankety blank. They keep censoring posts where I call them out. Folks, if you can’t take the heat, then don’t release a substandard product. End of.

1 Like