Hi everyone, I am currently working on an NLP project where I need to determine the intent of both the user and agent during a conversation in a call. I already have the live transcriptions. Now, I need to understand the purpose of their conversation and what each party is expecting. Could you please help me figure out how to process this?
Given the transcript is split between the agent and the user, you could use a moving window of converation and caluclate th intent based on that set of messages using a prompt geared towards understanding and figuring out that sortta thing
Can you give me more details of it?