My Pro 5x Account Received a False “Cyber Abuse” Warning Email

Codex
1

Hello,

My Pro 5x account recently received an email warning me about alleged “cyber abuse.” However, I believe this warning was issued in error.

I have only used Codex for ordinary frontend development tasks, primarily writing and editing HTML and CSS. My recent work has consisted of simple, legitimate development activities. The only potentially unusual project was that I recently built an HTML/CSS editing application from scratch using Ultra mode.

This project was simply a frontend development tool. It did not involve malware, credential theft, unauthorized access, exploitation, vulnerability scanning, or any other form of abusive or malicious activity.

I have not used Codex for anything that should reasonably qualify as cyber abuse, and the warning email did not provide enough information for me to understand what specific activity supposedly triggered it.

I am concerned that this may be a false positive and that my account could be restricted or suspended despite there being no legitimate basis for such action. Please review the warning associated with my account and clarify:

  1. What specific request or activity triggered the warning;
  2. Which policy that activity was believed to have violated; and
  3. Whether the warning can be removed after a manual review.

False abuse detections are particularly concerning for paying users who rely on Codex for normal software development. Developers need enough information to distinguish actual policy violations from harmless coding activity that was incorrectly classified.

I would appreciate a prompt manual review and a clear explanation of what happened.

Thank you.

Ps. AI reviewing is awful process for global AI company. your agent just said ‘No’.

2

Thanks for laying this out, @horiyuko157. I can see why the lack of detail, especially after using Codex for normal HTML and CSS work, would be frustrating.

One possibility is that the HTML/CSS editor built in Ultra mode triggered an automated detection because some development workflows can resemble patterns associated with cyber misuse. That does not necessarily mean your project was malicious, but only a manual review can confirm what caused the warning.

You can find common reasons warnings are issued in the Help Center article “Why Did I Receive a Warning About My Account?”

If you believe the warning was issued in error, please submit an appeal through the link in the notification email. If you cannot access that email, use the appeal form: https://openai.com/form/appeal/

The review team will assess the activity and respond regarding the warning, though detailed detection information may not always be available.

-Mark G.