# My OpenAI account is deactivated and help.openai.com does not work

**URL:** <https://community.openai.com/t/my-openai-account-is-deactivated-and-help-openai-com-does-not-work/1368775>\
**Category:** API\
**Tags:** account-problem\
**Created:** [December 9, 2025, 7:49am UTC](https://community.openai.com/t/my-openai-account-is-deactivated-and-help-openai-com-does-not-work/1368775 "2025-12-09T07:49:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![revectores](https://avatars.discourse-cdn.com/v4/letter/r/7feea3/32.png) [@revectores](https://community.openai.com/u/revectores)\
**Post date:** [December 9, 2025, 7:49am UTC](https://community.openai.com/t/my-openai-account-is-deactivated-and-help-openai-com-does-not-work/1368775/1 "2025-12-09T07:49:32Z")

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Last Friday (2025.12.5) when I try OpenAI personal identification (for better model availability), the third-party identification page crashed immediately after I try to open it, and shortly I receive an email sent by OpenAI:

> Hello,
> 
> OpenAI’s [terms](https://openai.com/policies/terms-of-use/) and [policies](https://openai.com/policies/usage-policies/) restrict the use of our services in a number of areas. We have identified activity in your OpenAI account that is not permitted under our policies.
> 
> As a result of these violations, we are deactivating your access to our services immediately for the account associated with Personal (Organization ID:org-xxxk).
> 
> Best,  
> The OpenAI team

Since I have not even submit anything, I believe this deactivation must be an error of the system, so I try the official customer service provided in [help.openai.com](http://help.openai.com). (I also try to sent an email to [support@openai.com](mailto:support@openai.com) but did not get any response).

After I submit ticket in [help.openai.com](http://help.openai.com/), I’ve receive the human response (seems to be) once, but the chat finallly ends with “ **We couldn’t find your account** “ which makes the chat session over, so I just start over a new ticket. However, New chat still ends with **”We couldn’t find your account“** regardless of what I input in the chat box.

Since there seems to be no other way to get contacted with OpenAI customer service I think I can only start over again. That is frustrating. I really hope the OpenAI customer support can be more professional so we can get help.

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<div class="post-metadata">

**Author:** ![revectores](https://avatars.discourse-cdn.com/v4/letter/r/7feea3/32.png) [@revectores](https://community.openai.com/u/revectores)\
**Post date:** [December 9, 2025, 8:17am UTC](https://community.openai.com/t/my-openai-account-is-deactivated-and-help-openai-com-does-not-work/1368775/4 "2025-12-09T08:17:43Z")

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I’m not sure if the “ **We couldn’t find your account** “ problem occured because I am not logged in in the [help.openai.com](http://help.openai.com), but that’s the only status I can submit the ticket: after I logged in, I even cannot send any messages in [help.openai.com](http://help.openai.com), only “There was an error while generating the assistant’s response” error, I guess this may be caused since my account is deactivated, so now I’m in a deadloop.