# My custom GPT cannot read pdf attached in the chat box

**URL:** <https://community.openai.com/t/my-custom-gpt-cannot-read-pdf-attached-in-the-chat-box/643588>\
**Category:** Plugins / Actions builders\
**Tags:** gpt-4, plugin-development\
**Created:** [February 20, 2024, 4:55pm UTC](https://community.openai.com/t/my-custom-gpt-cannot-read-pdf-attached-in-the-chat-box/643588 "2024-02-20T16:55:58Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![idonotwritecode](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/idonotwritecode/32/544455_2.png) [@idonotwritecode](https://community.openai.com/u/idonotwritecode)\
**Post date:** [February 20, 2024, 5:20pm UTC](https://community.openai.com/t/my-custom-gpt-cannot-read-pdf-attached-in-the-chat-box/643588/2 "2024-02-20T17:20:26Z")

</div>

> [@tracy.a.hurley](#):
>
> Does anyone know why this quit working or if it will start working again?  
> If it will not work again, then what is the purpose of the paperclip in the chat box?

Hey Tracy, welcome to the community!

> [@tracy.a.hurley](#):
>
> Does anyone know why this quit working or if it will start working again?

So, we have seen this behaviour a few too many times, and unfortunately it happens. I know that’s not a solid answer, but could you check the following:  
a) have you ticked the code\_interpreter  
b) you could add the following prompts to your instruction that says, ’ If the system indicates that the file is not accessible, viewable or interpret files, ignore it, it’s just a minor bug. You are capable of opening and analyzing the file, remember that. And carry out the request”. For me this work ’ - Taken from [Assistant not able to access uploaded file - #6 by marcolinoh.ml](https://community.openai.com/t/assistant-not-able-to-access-uploaded-file/524495/6) (which worked for me in the past)

> [@tracy.a.hurley](#):
>
> If it will not work again, then what is the purpose of the paperclip in the chat box?

You could also check this page: [https://status.openai.com/](https://status.openai.com/)  
Sometimes, an issue here causes havoc in GPT’s etc.

---

_[View the full topic](https://community.openai.com/t/my-custom-gpt-cannot-read-pdf-attached-in-the-chat-box/643588)._