My ChatGPT account is not responding, while my other account responds just fine

My ChatGPT account is not responding, while my other account responds just fine. I’ve tried using it on various platforms, but it’s still the same. It only shows a white spinning ball and then displays the message: “Something went wrong while generating the response. If this issue persists, please contact us through our help center at help.openai.com.” This problem only occurs with my main account, which I use very frequently. any solutions?