# Microsoft Startup OpenAI Credit Issue **URL:** \ **Category:** API\ **Tags:** api, microsoft-problems, microsoft-startups\ **Created:** [July 14, 2024, 1:46am UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438 "2024-07-14T01:46:04Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![nibnirbakpranto](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/nibnirbakpranto/32/422472_2.png) [@nibnirbakpranto](https://community.openai.com/u/nibnirbakpranto)\ **Post date:** [July 14, 2024, 1:46am UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/1 "2024-07-14T01:46:04Z")
Hey All, Microsoft for startup program already approved my account. But OpenAI didn’t credit the free $2500 api credit yet. Already 45 days passed. I mailed all the support channel and chat with the bot also where I submitted my queries as Bug issue. Now how to get the credit or how I can directly contact with openai about this issue. Thank you ---
**Author:** ![jr.2509](https://avatars.discourse-cdn.com/v4/letter/j/76d3ee/32.png) [@jr.2509](https://community.openai.com/u/jr.2509)\ **Post date:** [July 14, 2024, 8:48am UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/2 "2024-07-14T08:48:07Z")
Hi there! It sounds like you have taken all the right steps to follow up on the matter. There’s no other direct channel to OpenAI to deal with this. I’d say, give it a bit more additional time for the funds to be added. Seems like a lot of people are requesting the funds at the moment. OpenAI has limited resources which impacts the time it takes to review the individual requests. I hope it gets sorted out soon. ---
**Author:** ![lesswire1](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/lesswire1/32/20717_2.png) [@lesswire1](https://community.openai.com/u/lesswire1)\ **Post date:** [July 22, 2024, 11:42pm UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/3 "2024-07-22T23:42:19Z")
Same here. Did openAI respond? ---
**Author:** ![legacyxrstudios](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/legacyxrstudios/32/449065_2.png) [@legacyxrstudios](https://community.openai.com/u/legacyxrstudios)\ **Post date:** [August 30, 2024, 1:26pm UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/4 "2024-08-30T13:26:38Z")
We have been waiting to hear back for our credits as well. ---
**Author:** ![jochenschultz](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/jochenschultz/32/772274_2.png) [@jochenschultz](https://community.openai.com/u/jochenschultz)\ **Post date:** [September 2, 2024, 4:20am UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/5 "2024-09-02T04:20:49Z")
But don’t you have to talk to Microsofts AI team (your talk about the responsible AI and stuff) about that and open an azure account and deploy the models there? ---
**Author:** ![jr.2509](https://avatars.discourse-cdn.com/v4/letter/j/76d3ee/32.png) [@jr.2509](https://community.openai.com/u/jr.2509)\ **Post date:** [September 2, 2024, 4:25am UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/6 "2024-09-02T04:25:16Z")
You get both: Azure credits including for use in the Azure OpenAI Studio and OpenAI credits to be used directly with your developer account. ---
**Author:** ![stevenic](https://avatars.discourse-cdn.com/v4/letter/s/e480ec/32.png) [@stevenic](https://community.openai.com/u/stevenic)\ **Post date:** [September 2, 2024, 4:32am UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/7 "2024-09-02T04:32:28Z")
You can actually use the Azure credits for anything. Hosting your service calling their models etc. one tip is that you can actually get up to $150,000 in credits from Azure. You need to burn through your $2,500 credits and then you can apply for more. They’ll want to see that you’re using Azure to run most of your service though. ---
**Author:** ![jr.2509](https://avatars.discourse-cdn.com/v4/letter/j/76d3ee/32.png) [@jr.2509](https://community.openai.com/u/jr.2509)\ **Post date:** [September 2, 2024, 4:37am UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/8 "2024-09-02T04:37:41Z")
True but different factors being taken into account when determining the additional amount of credits you get at each stage. The $150,000 is really the maximum you can get. The use of the Azure credits is a key determinant. A prerequisite for moving to the next stage is having used least 50% of the Azure credits from the current level. ---
**Author:** ![stevenic](https://avatars.discourse-cdn.com/v4/letter/s/e480ec/32.png) [@stevenic](https://community.openai.com/u/stevenic)\ **Post date:** [September 2, 2024, 4:39am UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/9 "2024-09-02T04:39:00Z")
> [@jr.2509](#): > > The $150,000 is really the maximum you can get. Yes… that’s the cap and no they’re not going to give it to you all at once ---
**Author:** ![jr.2509](https://avatars.discourse-cdn.com/v4/letter/j/76d3ee/32.png) [@jr.2509](https://community.openai.com/u/jr.2509)\ **Post date:** [September 2, 2024, 4:41am UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/10 "2024-09-02T04:41:30Z")
What I mean is that I am pretty certain that besides the hard-wired requirements you must fulfil at each level, there are softer factors taken into account when they determine the additional credits you get at the next level. Team size being one of them. ---
**Author:** ![stevenic](https://avatars.discourse-cdn.com/v4/letter/s/e480ec/32.png) [@stevenic](https://community.openai.com/u/stevenic)\ **Post date:** [September 2, 2024, 4:44am UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/11 "2024-09-02T04:44:02Z")
> [@jr.2509](#): > > there are softer factors taken into account when they determine the additional credits you get at the next level. Team size being one of them That’s very possible. I’m a Microsoft Alumni so it’s possible they use different criteria if you’re not. ---
**Author:** ![okoyepeculiar2002](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/okoyepeculiar2002/32/455718_2.png) [@okoyepeculiar2002](https://community.openai.com/u/okoyepeculiar2002)\ **Post date:** [September 5, 2024, 10:57am UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/12 "2024-09-05T10:57:48Z")
I’m one of the shortlisted candidates for the Microsoft founder’s startup program Among the benefits I got was the $2500 OpenAI credit, which I have redeemed. I’m writing to you so that you’ll know I’ve not been credited, and it’s been more than 30 days now since I redeemed credit. I need this for my next project Please how else can I reach the OpenAI team directly since I’ve emailed them ---
**Author:** ![jochenschultz](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/jochenschultz/32/772274_2.png) [@jochenschultz](https://community.openai.com/u/jochenschultz)\ **Post date:** [September 5, 2024, 2:14pm UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/13 "2024-09-05T14:14:15Z")
Don’t you have a contact at microsoft? I mean you must have had a personal conversation with the AI team, right? ---
**Author:** ![ashish1234](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/ashish1234/32/475155_2.png) [@ashish1234](https://community.openai.com/u/ashish1234)\ **Post date:** [October 7, 2024, 1:59pm UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/16 "2024-10-07T13:59:43Z")
Login to platform. openai. com/settings/ with the same email through which the application was made, you would see credits under billing/credits section. If you dont see here, login to Microsoft foundershub. startups. microsoft. com/ Go to Benefits & Check under Redeemed Benefits (center of the page, right side link), you would know the status if the benefit is redeems or not yet. ---
**Author:** ![francislui](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/francislui/32/448786_2.png) [@francislui](https://community.openai.com/u/francislui)\ **Post date:** [October 30, 2024, 4:13am UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/17 "2024-10-30T04:13:50Z")
> [@stevenic](#): > > You can actually use the Azure credits for anything. Hosting your service calling their models etc. one tip is that you can actually get up to $150,000 in credits from Azure. You need to burn through your $2,500 credits and then you can apply for more. They’ll want to see that you’re using Azure to run most of your service though. same here but not getting any credits since July until now ---
**Author:** ![francislui](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/francislui/32/448786_2.png) [@francislui](https://community.openai.com/u/francislui)\ **Post date:** [October 30, 2024, 4:14am UTC](https://community.openai.com/t/microsoft-startup-openai-credit-issue/865438/18 "2024-10-30T04:14:24Z")
We are not getting the credit as well