Memory management not working

I’ve been using Chat GPT since October 2024. Up until now, I’ve been able to manage memory usage by consolidating individual items, deleting the actual memory items, asking GPT to summarize the consolidation and asking it to remember this consolidation. As of today, it won’t remember a thing. Not even new memories. I’ve deleted nearly all of the things that were previously in memory. I’m not sure how to get it to “reboot” and start adding memories again.
Coincidentally? the number of hallucinations has skyrocketed. Is there a way to fix this?