Urgent Help Needed – Image Generation Not Resetting for Over 72 Hours (ChatGPT Plus – Samsung S23)
Hi OpenAI team,
I’m a ChatGPT Plus user working on a major commercial project through the ChatGPT Android app. Unfortunately, my image generation has not reset in over 72 hours, and it’s become a critical blocker for my workflow. I’m well aware the reset should typically occur within 24–48 hours.
Device & App Details:
Device: Samsung S23
Model: SM-S911B/DS
One UI Version: 6.1
Android Version: 14
ChatGPT App Version: 1.2025.98
Plan: ChatGPT Plus (GPT-4 enabled)
I’ve already attempted:
Restarting the app
Clearing cache
Logging out/in
Testing across different networks and devices (Samsung + MacBook)
Submitting previous bug reports and help requests
This issue is now significantly delaying my launch timeline. Can someone from the developer or technical support team please assist directly? I’m happy to provide more details or screenshots if needed.
Thanks in advance for your help—this tool is an essential part of my workflow, and I truly appreciate your support
Calvin