Lost GPT-4 access on important conversation after plus payment did not go through

[Adolfo.999]

My payment did not go through for GPT plus and my conversations automatically switched to GPT-3.5 model. Now I have payed for plus again but my conversations have remained on the old GPT-3.5 model and cannot change it. Can someone please help me get it back to GPT-4?

Thanks!!

[Dragonite]

Your credit card has been declined

Hey folks, please read this support article: Why was my credit card declined? | OpenAI Help Center we use Stripe on the backend to process credit cards (one of the worlds largest payment processors). It is possible the cards are being declined due to various checks on Stripes side. Please read the support article for details.

[Somay1na]

@Adolfo.999 Were you able to regain your GPT-4 access?