Hello,
Our company has a ChatGPT Teams subscription with 2 seats. The only administrator left the company, and I replaced them. To update their credentials, I added an extra seat, assigned myself, and made myself an administrator.
Now, the workspace has been locked due to an unpaid extra seat, and we cannot access it to reduce the seats back to 2. Since the company does not authorize payment for an extra seat, we are unable to resolve the issue from our account.
We need OpenAI’s help to:
Restore access to the workspace.
Remove the extra seat to revert to 2 users without additional payment.
Assign me as the administrator so I can manage the team.
All team members have lost access, and we urgently need a solution.
Thank you in advance for your support.