Login fails in iOS and macOS app

Same thing There is a problem with your request. (401, 8be8f1a8fe832f83-MAD)

Same problem with both the iOS and macOS apps in the UK.

This solution does not help me. I won’t install and use a Free VPN especially when I don’t know or trust the parent company. How can you ensure malware isn’t on your systems? Seems very stupid to give it access and let them learn everything about you.

A summary of what i have read: 1. Customers are getting an error message when trying to log into ChatGPT App - i get the error on my iPhone; 2. Logging into ChatGPT on the iPhone via Browser works for most customers; 3. Proposed VPN solution on iPhone works for some customers, not all…

Where is the thread from representatives at OpenAI? Surely, they will have seen this thread and be able to provide some explanation as to what is going on? Silence is not good - even if there is no apparent solution on the horizon, i would prefer OpenAI to engage with us and let us know what they know…It’s frustrating when customers report things and hear nothing back and have to try to work things out for themselves…

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I know, right? I completely agree. What’s the point of having this forum if no representative is going to show up? A simple ‘We are aware of the problem and are working to solve it’ would at least calm us down. That said, the problem was solved for me this morning. At least the developers are working… :roll_eyes:

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Did you do anything to get the app working, or did it just resolve itself?

I didn’t do anything. I just tried to log in one more time, and now I can access my account through macOS desktop or the iOS app.

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same here, login working again now in the app, no change on my side, to me it looks like they fixed it

Seems to be working for me again, anybody else?

Just tried again and it’s working fine again with all my devices. Many thanks to whoever solved the issue. Best wishes Eduard :smiling_face:

I use paid VPN for years and i have a lifetime subscription. You need to use the VPN only for logging in, then you turn it off. You will stay logged. VPN is necessary only to bypass the login, because it is somehow not allowing you when your IP is in europe

They have fixed it, it seems. I raised a support ticket and got a response on 6 Sep.

SCR-20240907-oozq