11

Same here. I can login via Brave, but in Firefox login does not work, even with fresh empty Firefox profile

12

UPDATE: workaround did not work on 2nd attempt. @Locust2520 's solution below worked for me .

Workaround

5 Likes
13

Doesn’t work for me.
I am however able to connect to community.openai.com

2 Likes
14

Having the same issue. Can’t log in using Firefox on macOS. Works in Safari.

15

+1. unable to login using firefox/edge from Mac. it looks like the authentication does not work at all.

16

Same - completely unable to login at all, and it’s the first time to login with this machine, ever.

17

Me n’th. Firefox 118.0.1 Linux 5.15.0-83-generic #92~20.04.1-Ubuntu SMP Mon Aug 21 14:00:49 UTC 2023
Login worked on this machine a little while ago, same addons, though a slightly earlier version of Firefox.

18

Same issue with Firefox on Ubuntu, cannot login. With Chromium on the same system it works.

1 Like
19

Same exact issue here. Doesn’t work on firefox on linux, but works in chromium. Tried disabling enhanced tracking protection too, didn’t work either.
Also tried in a private browsing session, same issue there. So not related to cache or such.

1 Like
20

Same Problem here. Can’t login with Firefox.

21

Tree weeks since @_j’s first report this still hasn’t gotten any response from openai. Are there employees here? Or should issues like this be raised some other way?

1 Like
22

Using the Log In link at the top of https://openai.com/ worked for me.
I am using Firefox on Ubuntu.

23

I’ve had this problem for a while now (fails as described on Firefox, works on Chrome).

I’ve been trying to log on via platform.openai.com – based on this reply I just tried via openai.com instead, and this worked.

1 Like
24

Had this problem as well, could be a coincidence but here’s what seemed to fix it for me:

Disabling enhanced tracking protection for both:
auth0.openai.com (note that if accessed directly, will send you to openai.com, you need to attempt login and get the prompt)
and
platform.openai.com

(Click address bar lock):
https://i.imgur.com/12d9fq9.jpg

then clearing site data for both auth0.openai.com and platform.openai.com

(Click address bar shield):
https://i.imgur.com/Le3lPux.jpg

then logging in again.

I’d embed/link images directly but website doesn’t allow me to.

I’d speculate that the reason going through openai.com works but not platform.openai.com is because of those built-in cross-domain tracking protections seeing the 2 subdomains as different domains when accessed separately, but not when accessed from openai.com.

25

That’s not the problem. I disabled for every url encountered.

image
image699×672 10.4 KB

Then went right after every openai cookie except for Arkose Captcha.
image

Go to platform.openai.com and click the login. Exact same as described.

This URL is the one from the main page that seems to work.

https://platform.openai.com/login?launch

26

I registered an account to confirm that I am also having the same login issue while using Firefox browser.

27

Thanks for adding to the people that are annoyed by this.

You shouldn’t have to jump through hoops just to go back to a cookie’d site that you’ve bookmarked. Continuing to be unauthenticated, the only logical choice being “log in”, and then getting the Oops! still.

1 Like
28

This is also happening to me in Firefox on both Mac & Ubuntu, though it seemed to work OK last night using FF on Mobile.

The steps to disable enhanced tracking protection + delete OpenAI cookies worked for me. Though that’s a lot to have to do just to access a website.

29

Finally fixed!

Firefox 115 ESR, private window

1 Like
30

I just had the same issue now on FF 119.0.1. Right clicking on OpenAI entry in the browser’s history and choosing “Forget about this site” seems to have solved it for me.

1 Like