5

I also can’t log in with Firefox and 2FA, with the same “Your authentication token is no longer valid” message. No problems signing in with Chrome.

2 Likes
6

Joining the count: also can’t log in with Firefox, same message. Chrome works fine.

1 Like
7

I’m currently facing this same issue with Firefox on macOS. Everything works fine when I try to log in through Chrome, though.

2 Likes
8

Not fixing it: different account, one without using a Google email that might have been mistaken for authentication service.

Not fixing it: spoofing a user agent.

9

Same problem here, works in chrome but not firefox. Been happening ever since I first tried logging into platform.openai.com a few days ago (2023-09-25).

1 Like
10

Same here: Chrome works just fine, with Firefox 118.0.1 I get Your authentication token is no longer valid.

11

Same here. I can login via Brave, but in Firefox login does not work, even with fresh empty Firefox profile

12

UPDATE: workaround did not work on 2nd attempt. @Locust2520 's solution below worked for me .

Workaround

5 Likes
13

Doesn’t work for me.
I am however able to connect to community.openai.com

2 Likes
14

Having the same issue. Can’t log in using Firefox on macOS. Works in Safari.

15

+1. unable to login using firefox/edge from Mac. it looks like the authentication does not work at all.

16

Same - completely unable to login at all, and it’s the first time to login with this machine, ever.

17

Me n’th. Firefox 118.0.1 Linux 5.15.0-83-generic #92~20.04.1-Ubuntu SMP Mon Aug 21 14:00:49 UTC 2023
Login worked on this machine a little while ago, same addons, though a slightly earlier version of Firefox.

18

Same issue with Firefox on Ubuntu, cannot login. With Chromium on the same system it works.

1 Like
19

Same exact issue here. Doesn’t work on firefox on linux, but works in chromium. Tried disabling enhanced tracking protection too, didn’t work either.
Also tried in a private browsing session, same issue there. So not related to cache or such.

1 Like
20

Same Problem here. Can’t login with Firefox.

21

Tree weeks since @_j’s first report this still hasn’t gotten any response from openai. Are there employees here? Or should issues like this be raised some other way?

1 Like
22

Using the Log In link at the top of https://openai.com/ worked for me.
I am using Firefox on Ubuntu.

23

I’ve had this problem for a while now (fails as described on Firefox, works on Chrome).

I’ve been trying to log on via platform.openai.com – based on this reply I just tried via openai.com instead, and this worked.

1 Like
24

Had this problem as well, could be a coincidence but here’s what seemed to fix it for me:

Disabling enhanced tracking protection for both:
auth0.openai.com (note that if accessed directly, will send you to openai.com, you need to attempt login and get the prompt)
and
platform.openai.com

(Click address bar lock):
https://i.imgur.com/12d9fq9.jpg

then clearing site data for both auth0.openai.com and platform.openai.com

(Click address bar shield):
https://i.imgur.com/Le3lPux.jpg

then logging in again.

I’d embed/link images directly but website doesn’t allow me to.

I’d speculate that the reason going through openai.com works but not platform.openai.com is because of those built-in cross-domain tracking protections seeing the 2 subdomains as different domains when accessed separately, but not when accessed from openai.com.