Hi,
I urgently need help. I upgraded to the ChatGPT Team plan just a couple of days ago specifically to gain more consistent access to GPT-4.5, which is critical to the nonprofit work I’m doing.
I’m producing a feature film as part of a nonprofit campaign to inspire altruistic live kidney donation and save lives. GPT-4.5 has been essential to deep script/story analysis, complex scheduling, deep research and lookbook creation — work that GPT-4.0 has consistently struggled with.
Today, after only two days of working on the Team plan (and not even exclusively using 4.5), I got the following message:
“You’ve hit the Team plan limit for GPT-4.5. Responses will use another model until your limit resets April 1, 2025.”
That’s a 5-day lockout, which contradicts the published articles that say usage limits typically reset every few hours. On top of that, GPT-4.5 itself told me I’d effectively have unlimited access to 4.5 under Team. If there are hidden caps or rolling windows, they should be clearly communicated — especially when users are paying for higher-tier plans.
I’ve already contacted OpenAI support but haven’t received a response. They usually take 12-24 to respond to any issue, which is maddening - and there are NO options for live support chat, or calls, even for time-sensitive critical issues.
Can anyone on staff or from the moderator team please clarify:
• What exactly is the Team plan limit for GPT-4.5?
• Why was I locked out for 5 days after only two days of moderate usage?
• How can I ensure I don’t get locked out again while still doing my daily work?
Thank you — this project is truly time-sensitive and mission-critical.
— Lance
(OpenAI Team user / Nonprofit project: End the Wait)